STUDIO POLICIES & TERMS AND CONDITIONS
BP Portraits is an in-demand, bespoke portrait studio that frequently books up 8-10 weeks in advance. Our studio strives to give our clients a bespoke portrait experience at the highest levels of excellence.
If you have received a complimentary session with us, your confirmation fee is an insurance policy to no-shows and late cancellations, ensuring that our clients are as serious and committed as we are to having their portraits created.
Your confirmation fee is fully refunded on the day of your Zoom ordering session as long as you are present for your appointments. You may choose instead to apply the fee as a credit towards an artwork purchase at that time. There is no obligation to purchase.
What happens if I need to reschedule?
Please book your date thoughtfully and with consideration as rescheduling your appointment can often be difficult and is not always possible.
We have a 7 day minimum rescheduling policy.
If you must reschedule, please provide 7 days or more notice so that another family may be scheduled and we will then be able to rebook you on the Studio's calendar--usually available weekday dates--and transfer your deposit. **Please note, weekends are currently in high demand so rescheduling to a weekend date may not be possible.
Rescheduling with less than 7 days notice requires an additional confirmation fee.
What happens if I need to cancel?
Cancelling your session within 72 hours of booking will result in a full refund of the confirmation fee. Thereafter, any cancellation will result in the loss of your confirmation fee. It will be converted to studio credit, valid for artwork purchases in our studio for one year.
Terms and Conditions:
1. A confirmation fee secures your portrait session for the date/time agreed upon.
2. The Studio's confirmation fee is 100% refundable for the cancellation of a session within the first 72 hours of payment, no questions asked. When participating in a charitable fundraising project, the $100 participation fee that goes to charity is always fully nonrefundable.
3. If you decide to fully cancel the portrait session after the 72 hour window, the confrimation fee is nonrefundable and is automatically converted into a studio credit, valid for one year.
4. If you provide 7 days or more advance notice to reschedule by calling 0450 068 901, your confirmation fee is automatically transferred to secure a new date for one occurrence. While we will do our utmost to accommodate your schedule, please note that weekends are typically booked well in advance, making second session dates frequently available only on weekdays. You may be required to join a wait list.
5. Rescheduling more than once without paying an additional non-refundable confirmtion fee is not possible at this time. Additional confirmation fees, while non-refundable, may be applied in full to your order.
7. Any more than a 20 minute appointment “late show” for your portrait session is automatically canceled as there will not be enough time to create your portraits and no refunds are available.
8.) If you are 10 minutes late or more to your Zoom reveal, your meeting will be automatically canceled and will need to be rescheduled so as not to negatively impact your experience or the experience of the family scheduled after you. Please note that if this happens, your confirmation deposit becomes fully non refundable. You are, however, still able to apply your deposit towards a purchase as long as we are able to reschedule your Zoom on our calendar within 30 days of your portrait session.
Thank you for your kind understanding.